New Tickets
With no other choice, the family purchased new tickets online that cost them £244, on top of the £360 that they originally paid for. Jack shared his dismay and said that they lost a day at Disney. They were also supposed to spend 2 and a half days there, but due to the incident, they were only left with just one and a half.
New Tickets
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Airline Spokesperson
The airline spokesperson asked for Jack and his family’s apology for missing their flight to Paris. The spokesperson denied that the incident was because of inadequate signage because there are 100 digital screens positioned around the whole terminal, including at each boarding gate.
Airline Spokesperson
