Another Flight
The airline had another flight the next day, but unfortunately, it was already full. Although Ms. Burton was offered an alternative flight, the next direct flight was two days later which means she’ll have to wait another 48 minutes.
Keeping Them Safe
The airline made sure that Ms. Burton’s luggage will be kept safe and will be waiting for her arrival in Bordeaux. According to law, Ms. Burton should have been informed of her entitlement of £215 as a settlement for not being able to be allowed to board on the plane.